PRIVACY POLICY

1. Purpose and Scope of Information Collection

WUNJO respects and is committed to protecting customer privacy.
We only collect necessary information for the following purposes:

To verify and process orders, quotation requests, or transactions.
To provide after-sales services, customer care, and technical support.
To send notifications, promotions, and new policies (when the customer has agreed).
For statistical, analytical purposes and improving product and service quality.

The information that may be collected includes:

Full name, position, company, and contact address.
Email, phone number, country, region.
Transaction information: order codes, payment methods, purchase history.

2. Scope of Information Usage

Customer information is used by WUNJO for the following purposes:

Order verification, delivery processing, issuing invoices, and related documents.
Providing after-sales services, product consultation, and technical assistance.
Contacting customers regarding product changes, policy updates, or delivery schedules.
Market analysis and customer behavior research to enhance user experience.

WUNJO commits not to sell, exchange, or share customer personal information with third parties, except in the following cases:

With written consent from the customer.
Upon request from competent government authorities according to law.
With shipping partners, banks, or payment service providers necessary to complete the order.

3. Information Storage Duration

Customer information will be stored in WUNJO’s system until:

The customer requests data deletion, or
WUNJO terminates the related services.

All data will be securely protected and accessed only by authorized personnel.

4. Commitment to Information Security

WUNJO applies strict technical and managerial measures to protect customer data from loss, unauthorized access, disclosure, copying, or destruction.
International payment transactions are conducted through SSL-secured channels or reputable payment gateways.
WUNJO employees are trained and bound by strict confidentiality obligations regarding customer information.

5. Customer Rights Regarding Personal Data

Customers have the right to:

Check, update, modify, or request deletion of their personal information.
Request WUNJO to stop sending promotional or marketing messages.
Request clarification on how their data is collected, processed, or shared.

All requests can be submitted to:
📧 Email: info@wunjo.co
WUNJO will respond within 05 working days.

6. Changes to the Privacy Policy

WUNJO may update this Privacy Policy periodically to comply with legal regulations or operational needs.
Any changes will be publicly announced on wunjo.co and take effect immediately upon posting.